Staff Reports
A recent incident at a Dunkin’ Donuts in Chicago has sparked heated debate after video footage revealed the installation of bulletproof glass around the counter. The video, shared by local artist Keez Carter, showed the glass-enclosed service area, prompting Carter to liken the setup to how “animals are fed in a zoo.” His remarks have since gone viral, igniting discussions about public safety, community trust, and the challenges businesses face in high-crime areas.
The decision to install bulletproof glass is not without precedent. Businesses in neighborhoods like Englewood—where this Dunkin’ Donuts is located—have increasingly adopted such measures as a response to rising crime rates. Despite a citywide decline in robberies over the past four years, Englewood has seen a 15% increase during the same period. For many business owners, these protective installations are less about dehumanizing customers and more about ensuring employee safety and business survival. As one commenter pointed out online, “This is probably the only way they can remain in business in many of these cities.”
Critics of the move, however, argue that such measures send a negative message to the community and exacerbate feelings of distrust. Carter’s comparison of the setup to a zoo feeding station reflects broader frustrations about how businesses interact with residents in underserved neighborhoods. Yet, these criticisms often overlook the harsh realities faced by small business owners who must navigate theft, vandalism, and even violent crime while operating in high-risk areas.
This incident also ties into larger trends affecting urban neighborhoods. Retail giants like Walmart have recently closed stores in similar areas, citing unprofitability and safety concerns. While activists blame these closures on corporate greed or systemic neglect, the reality is more complex. Businesses cannot thrive in environments where crime and instability undermine their operations. The decision to install bulletproof glass or close stores altogether is not rooted in prejudice but rather in practical considerations for sustainability.
Ultimately, this controversy underscores the need for communities to address the root causes of crime and instability rather than vilifying businesses for protecting themselves. If neighborhoods want thriving local economies, fostering an environment where businesses feel safe and supported is essential. Until then, measures like bulletproof glass may remain an unfortunate but necessary reality for businesses trying to serve communities while safeguarding their employees and assets.
