Staff Reports
A Dunkin’ Donuts in Chicago has sparked heated debate after installing bulletproof glass barriers throughout the store, a measure that highlights the intersection of safety, community dynamics, and business survival in high-crime areas. The decision, made by the franchise owner, has drawn mixed reactions from locals and social media users, with some viewing it as a necessary step to protect employees and others criticizing it as dehumanizing to customers. The controversy underscores broader issues of crime, trust, and the challenges businesses face in maintaining operations in vulnerable neighborhoods.
The installation of bulletproof glass at this Dunkin’ Donuts comes amid rising concerns about crime in Chicago’s Englewood neighborhood, where the store is located. While citywide robbery rates have declined over the past four years, Englewood has seen a 15% increase in such incidents during the same period. For franchise owners, measures like bulletproof glass are often seen as last-resort solutions to protect employees from threats ranging from armed robberies to physical altercations. One commenter defended the move, stating that it’s better to have a protected coffee shop than none at all in areas where businesses are frequently targeted.
However, critics argue that such security measures send a negative message to the community. Keez Carter, a local artist who shared a viral video of the store on Instagram, likened the setup to feeding animals at a zoo and expressed frustration over what he sees as an erosion of trust between businesses and residents. Carter’s remarks reflect a broader sentiment among critics who feel that bulletproof barriers stigmatize neighborhoods and perpetuate feelings of alienation among customers. Some have suggested that businesses should invest more in community engagement rather than relying on security measures that can feel impersonal.
The debate also touches on deeper societal issues. Advocates for the glass installations point out that businesses must prioritize employee safety above all else, especially in areas where violence is prevalent. One commenter noted that these measures are not unique to Dunkin’ Donuts—other retailers like CVS and Walgreens have implemented similar precautions, including locking up high-theft items like razors and detergent. These actions reflect a growing trend among businesses struggling to balance customer service with security in high-risk environments.
At its core, this controversy raises questions about how communities and businesses can work together to address crime without sacrificing dignity or trust. While bulletproof glass may provide physical protection for employees, it also serves as a stark reminder of the challenges facing neighborhoods like Englewood. As one commenter aptly noted, “It would be nice if we could focus on why bulletproof glass went up in the first place.” Until systemic issues like poverty and crime are addressed, measures like these will likely remain necessary for businesses trying to survive in difficult circumstances.
Ultimately, whether viewed as protection or provocation, the installation of bulletproof glass at Dunkin’ Donuts reflects the harsh realities many urban neighborhoods face today. For franchise owners, it’s about safeguarding employees and ensuring business continuity; for critics, it’s a call to reevaluate how communities are perceived and treated. As Chicago grapples with these challenges, finding solutions that balance safety with respect will be key to fostering healthier relationships between businesses and the neighborhoods they serve.
